LogistixAI
Optimize Your Entire Operation
Revolutionize your logistics and transportation operations with logistixAI, the premier platform for advancing your supply chain and delivery systems.
eNest Development Team
About LogistixAI
LogistixAI is a SaaS (Software as a Service) platform designed to revolutionize logistics and transportation operations. It’s particularly focused on enhancing customer satisfaction and reducing operational costs in the fields of transportation and logistics. The platform offers advanced automation for scheduling and routing, along with precise real-time tracking of shipments and vehicles. This integrated solution is geared towards addressing the specific needs of logistics and transportation businesses.
The platform is built using leading-edge technologies, including AI and ML (Artificial Intelligence and Machine Learning), to provide scalable logistical solutions. These solutions are applicable to service providers, retailers, distributors, and 3PLs (third-party logistics). The AI/ML-driven scheduling and routing, coupled with real-time monitoring, aims to provide exceptional customer service and enhance the management of employees and contractors, thereby maximizing productivity and profits.
LogistixAI facilitates the automation and optimization of the order receiving and scheduling process. It turns orders into scheduled jobs with optimized routes at scale, catering to businesses of all sizes. The platform allows for receiving orders from various sources, automatically schedules orders using AI/ML algorithms, enables customers to schedule their orders, optimizes routes based on various factors, and provides real-time tracking and manual override of routes.
Additionally, LogistixAI offers real-time visibility into operations, allowing dispatchers to effectively manage incomplete, partial, and failed orders. Its workforce management functions are crucial for managing information related to employees and contractors, ensuring compliance with laws and regulations, and optimizing resource utilization.
The platform also emphasizes customer management functions, capturing every service and interaction with customers to enhance service delivery. A powerful mobile app supports technicians in managing the order completion process and ensuring a successful customer experience. Finally, LogistixAI provides actionable real-time analytics to define and track KPIs, customize dashboards, and proactively monitor various aspects of the business.
The platform is built using leading-edge technologies, including AI and ML (Artificial Intelligence and Machine Learning), to provide scalable logistical solutions. These solutions are applicable to service providers, retailers, distributors, and 3PLs (third-party logistics). The AI/ML-driven scheduling and routing, coupled with real-time monitoring, aims to provide exceptional customer service and enhance the management of employees and contractors, thereby maximizing productivity and profits.
LogistixAI facilitates the automation and optimization of the order receiving and scheduling process. It turns orders into scheduled jobs with optimized routes at scale, catering to businesses of all sizes. The platform allows for receiving orders from various sources, automatically schedules orders using AI/ML algorithms, enables customers to schedule their orders, optimizes routes based on various factors, and provides real-time tracking and manual override of routes.
Additionally, LogistixAI offers real-time visibility into operations, allowing dispatchers to effectively manage incomplete, partial, and failed orders. Its workforce management functions are crucial for managing information related to employees and contractors, ensuring compliance with laws and regulations, and optimizing resource utilization.
The platform also emphasizes customer management functions, capturing every service and interaction with customers to enhance service delivery. A powerful mobile app supports technicians in managing the order completion process and ensuring a successful customer experience. Finally, LogistixAI provides actionable real-time analytics to define and track KPIs, customize dashboards, and proactively monitor various aspects of the business.
Client Profile
Steve Gordon (Co-Founder/Chairman)
Andrew Evans (CTO and Scrum master)
Shaan Wadhwani (Product Manager)
Client Requirement
This platform’s primary objective is to help the client maintain their existing system to work correctly. It even aims to provide an additional enhancement feature implementation without affecting their current system feature and functionality.
Business Situation
With the rapid growth in eCommerce, the need for world-class logistics operations has never been greater. We wanted to deliver a software platform that addressed the pain points that retailers and service-based companies feel every day: the lack of visibility into and control of the last mile process, sub-optimized scheduling and routing that undermines performance, the inability to effectively manage their team, and low customer satisfaction. We’ve done that.
Why LogistixAI?
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Features Offered
REAL-TIME REPORTING: Configurable and customizable tools that help in performance and cost-efficiency analysis
- Deal with ALL contracted professionals and employees
- Oversee by tech, market, product, service, date, part(s)
- Customer data
- Part management
- Service history
- Cycle time management
NETWORK MANAGEMENT: Easily track employees and contractors in your organization and through the onboarding process
- Computerized background processing
- Administrators can easily add and remove users on the ETTEO platform and designate levels of security
- Employees can be configured and customized by:
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- Line of Business
- Capacity
- Capability
- Availability
- Market activation/deactivation
- Blackout dates/times (Time Off)
- View a history of all customers, services, and purchases
SERVICE PROVIDER: SERVICE PROVIDER is a PAYABLE entity contracting to the SERVICE COMPANY. The SERVICE PROVIDER may have multiple RESOURCEs or maybe a RESOURCE itself. SERVICE PROVIDERs can work for multiple Service Companies.
SCHEDULING:
- Reschedule numerous positions in only a few clicks and send a personalized text/email message to all clients affected.
- Reschedule a service technician or an entire market
- At the point when a different tradesman is required, automatically schedule on-demand
- Each extra service(s) will follow the completed service(s) naturally or manually override
- Finished job scheduling significantly increases efficiencies for quicker completion and process duration
- Maximum route optimization
- Orders went into the ETTEO Platform, are consequently routed to the assigned service provider by capability, capacity, and accessibility
- View routing logs
- View real-time in route
- Manual override
- Increased productivity by 38%
- Manual Routing through an intuitive click-and-drag interface
- Visual Mapping empower the client immediate visual feedback while routes are made within a specific market
- Drop-in high need or extra work orders
ROUTING:
- Professionals see routes pushed down to their mobile phones. This gives the tech vision to everyone or just a couple at once.
- Routes can be scheduled for release, or they can be manually triggered.
- User receives Push Notifications to their device when a route has been added, modified, or removed.
- From the routing screen, users are given a high-level view of the details of each stop.
- Users can quickly contact a customer and navigate to the destination directly from this view as well.
NOTES:
- Information logged by the technician (technician notes become part of the customer record).
- Public notes entered through the portal (additional information for the technician to see, e.g. gate codes, disabilities of the customer, customer concerns).
Challenges
- AutoRouting: Developed a logic to assign service to technicians based on the Technician’s availability, skills, distance calculation, and many other parameters.
- Increased Performance: Increased Performance of Reports by optimizing SQL Queries, Loading Demand Data from large data sets, and Used Proper Indexes in SQL.
eNest Team
Location: Mohali, Punjab
Partnership Period: November, 2019 – September, 2020
Partnership Period: November, 2019 – September, 2020
Services
Product Development and Testing
Technologies
MarketPlace and Networking
- Rating and Survey System for Service Provider ranking
- Ability to recruit
- Delegate relationships
Cloud Native Platform
- Microservices
- Microsoft Azure
- Microsoft Service Fabric
- Scalable, Resilient, Future Proof
Blockchain technology
- Secure chain of custody tracking of parts
- Smart Contracts for financial transactions
- Secure, Immutable, Transparent
AI, Machine Learning and Predictive Analytics
- Service and Upgrade Recommendations including
- Route Planning and Optimization
- Fraud Protection
- Constant Improvement, Visibility
Augmented Reality
- Remote Eyes for Technicians
- Virtual Repair Manual
Things Learned
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Key Customer Value
LogistixAI is built to deliver enterprise-grade functionality to any logistics company that wants to build an optimized operation – from regional organizations to national market leaders. Our cloud-first SaaS platform can scale effortlessly from processing hundreds to hundreds of thousands of orders and deliveries per day with absolutely no effect on performance.
Tags
Project Team (L to R): Kamal Singh, Param Singh, Jagdeep Chawla
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