PhoneWagon is a Cloud-based phone system. By simply subscribing to the suitable plan, businesses can purchase their phone number either local or toll-free number. Business can easily configure their purchased phone number to their direct line where they want to forward that call and create their campaign for that phone number. Once everything was set up, our tool supports the various features including call forwarding, call routing, hold, call tracking, smart caller id.

Whenever customer calls the phone number set up in the campaign, our tool automatically transfers that call to the given forward number and start recording that call and store it on the server. If the agent is not available for pickup the call, it will automatically go to a voicemail that means plays inbuilt IVR.

As an owner of the business, the user can easily track sales performance of individual agents and which campaign generates more leads. Apart from call forwarding, a sales agent can also use this tool to send a text message to the customers. Twilio Messaging gateway was used to implement all these text and IVR systems into this tool