Phone Numbers: Our platform allows us to set up local, toll-free and international numbers in less than 30 seconds. The small business will drive more phone calls to their business from local customers because they feel more comfortable knowing that business in their area. Businesses that operate nationally or need to show the national presence, they can use a toll-free number. Businesses can also set up International phone numbers to track their campaigns throughout the world. Twilio API was used to manage all these local, international and toll-free numbers.
Dynamic Numbers: Businesses can easily swap the phone numbers on their website depending on the traffic source. PhoneWagon platform will provide rich, session-level and even keyword-level data about the visitors who call from the website and submit it into your analytics platform.
Call Flows: In-built drag and drops call flow builder allows businesses to create their custom call flow or different type of call flows designed in less than a minute. Our tool supports the different call flows, including Call Forwarding, Simultaneous Ring, Sequential Flow, IVR, Round Robin, Hosted voicemail, Blank flow, and Prevent voicemail.
Call Tracking: Our tool will automatically record the call when the customer calls that phone number. Call recording makes it simple to generate leads.
Outbound Calls Using Softphone: With Softphone, the user can use their browser and computer’s microphone to place calls directly from the browser.
Whisper Message: A whisper message is a short message that plays before the person answering the phone before they’re connected to the caller (User can have the ability to write text or upload mp3 files for a whisper message).
Greeting Message: A greeting is an audio message that the caller plays before their call is connected. (A user can have the ability to write text or upload mp3 files for messages).
Reporting: PhoneWagon’s beautiful reporting dashboard lets businesses visualize their phone calls and see which marketing campaigns are working best. Users can view and analyze call data by source, page, keyword, duration, and more.
Real Time Reporting: PhoneWagon’s beautiful real-time reporting dashboard gives you insight into exactly what’s happening with you and your customers. See the phone calls as they come in, listen to call recordings, and tag them as good or bad. Moreover, a custom call analytics dashboard gives you an ability to see the caller’s full details, listen to call recording and download it, tag the call, add custom notes to the caller data, and block the caller number if it is bad.
Advanced Reporting: Advanced Reporting feature of PhoneWagon shows the source-level and keyword-level data. With a robust reporting section, Businesses can easily analyze all of their phone call data by source, keyword, campaign, page, and more.
Powerful Integrations: Our platform integrated with many other platforms like CRM, Reporting Software, Slack that will help you to transfer your PhoneWagon calls and text messages to your desired CRM, Reporting or communication platform.
Robust Public API: Our platform will also come with an open API that allows your integration with PhoneWagon platform.
Custom Notifications: PhoneWagon’s custom notification feature allows businesses to set up and customize the notification they would like to receive, such as new call notifications, missed call notification, activity summary notification. For activity summary notification, businesses can set up a notification for daily, weekly or monthly summaries.
Messaging/ Conversation: PhoneWagon platform allows businesses to communicate with their customers via SMS/ MMS. And all those conversations are shared between all the members of your team. So any one of your team members can respond to inbound customer text messages.
Agency Level Features: PhoneWagon platform was designed to support both individual marketers and companies and agencies. Agencies that are subscribed for the PhoneWagon’s platform will get additional features like managing users and their permissions. Each newly added user will get their login with different permission to access that agency’s features in the platform.
Location: Mohali, Punjab
Partnership Period: August 2016 – Present
Team Size: 3
Team Location: Mohali, Punjab
Server: AWS (Amazon EC2 WebService)
Front end technologies: ASP.NET MVC, JQuery, Knockoutjs, CSS, Bootstrap, Requirejs
Backend: ASP.NET Web API, Dependency Injection(using Ninject), OAuth, Entity Framework
Third party Integration: Twilio for SMS and Voice, Highchart js, MailChimp, Google Analytics, Google Ad-words, Salesforce, Hubspot, Zapier, and Slack
Payment Gateway: Stripe
Cloud Formation & Security Improvement. Deployment with Dockerization application.
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