REAL-TIME REPORTING: Configurable and customizable tools that help in performance and cost-efficiency analysis

• Deal with ALL contracted professionals and employees
• Oversee by tech, market, product, service, date, part(s)
• Customer data
• Part management
• Service history
• Cycle time management

NETWORK MANAGEMENT: Easily track employees and contractors in your organization and through the on-boarding process

• Computerized background processing
• Administrators can easily add and remove users on the ETTEO platform and designate levels of security
• Employees can be configured and customized by:
  1. Line of Business
  2. Capacity
  3. Capability
  4. Availability
  5. Market activation/deactivation
  6. Black out dates/times (Time Off)
• View a history of all customers, services, and purchases

SERVICE PROVIDER: SERVICE PROVIDER is a PAYABLE entity contracting to the SERVICE COMPANY. The SERVICE PROVIDER may have multiple RESOURCEs or maybe a RESOURCE itself. SERVICE PROVIDERs can work for multiple Service Companies.

SCHEDULING:

• Reschedule numerous positions in only a few clicks and send a personalized text/email message to all clients affected.
• Reschedule a service technician or an entire market
• At the point when different tradesman is required, automatically schedule on demand
• Each extra service(s) will follow the completed service(s) naturally or manual override
• Finished job scheduling significantly increases efficiencies for quicker completion and process duration
• Maximum route optimization
• Orders went into the ETTEO Platform, are consequently routed to the assigned service provider by capability, capacity and accessibility
• View routing logs
• View real-time in route
• Manual override
• Increased productivity by 38%
• Manual Routing through an intuitive click-and-drag interface
• Visual Mapping empowers the client immediate visual feedback while routes are made within a specific market
• Drop-in high need or extra work orders

ROUTING:

• Professionals see routes pushed down to their mobile phones. This gives the tech vision to everyone or just a couple at a time.
• Routes can be scheduled for release, or they can be manually triggered.
• User’s receive Push Notifications to their device when a route has been added, modified or removed.
• From the routing screen, users are given a high-level view of the details of each stop.
• Users can quickly contact a customer and navigate to the destination directly from this view as well.

NOTES:

• Information logged by the technician (technician notes become part of the customer record).
• Public notes entered through the portal (additional information for the technician to see, e.g. gate codes, disabilities of the customer, customer concerns).