1. GENERAL
1.1 We (defined below) are committed to protecting your privacy and grant importance to the confidentiality of your data over the internet. This privacy policy (“Privacy Policy”) read with the Terms of Use available on our website. (“Platform”) refers to all services offered to persons visiting or using (“User(s)”, “You” or “Your”) the Platform.
1.2 eNest Technologies Private Limited and affiliates, unless otherwise noted in this Privacy Policy, the terms “we,” “our” and “us” refer to eNest Technologies Private Limited (“Company”, “we”, “our” or “us”). We trust it is important for you to understand what information We collect from You, how it is used, and who will access that information. This Privacy Policy sets ahead of the policy in regard to the collection and usage of personal data that you may give Us while using our Platform and related services (collectively “Service”).
1.3 By visiting or using our Platform, domain name and any other linked pages, content, features, or any other services We offer now and then by in combination therewith, or by using the Services in any way, You acknowledge that You agree with the practices outlined in this Privacy Policy, and You hereby agree to our collection, use and disclosure of Personal Information (as defined below) in line with this Privacy Policy. If You are not amenable to this, please refrain from using this Platform and/or Services provided by us.
1.4 Our Service does not address anyone under the age of 18 (“Children”). We do not intentionally gather privately identifiable information from anyone under 18 (eighteen) years of age. If you are a parent and are knowledgeable that your Children have given us with personal data, please reach out to us. If we came to know that we have collected personal data from children without verification of parental consent, we take measures to eliminate that data from our servers.
1.5 We collect, use, share, disclose and protect Your personal data provided while using the Services available on the Platform. The data collected is used only to enhance the operation of the Platform, enabling You to utilise all the listed characteristics and letting Us answer Your requests/queries in an efficient manner. Personal Information is used rigorously in line with Our business objectives and to provide You with valuable features.
1.6 In this Privacy Policy, “Personal Information” shall mean information that can identify a User, directly or indirectly, in specific by reference to User, their name, email address, phone number, username, password, billing address, Internet Protocol (“IP”) address as well as any information associated with the foregoing (“Personal Information”). Personal Information does not cover anonymized information that has been appropriately processed to make it non-identifiable in order to irreversibly prevent its identification.
1.7 We respect the privacy of our Users and are pledged to protecting it in all respects. The information about the User is gathered by us as (i) information supplied by Users; (ii) information automatically tracked during User’s navigation on the Platform; and/ or (iii) communicated directly to us via email or telephone or another channel.
1.8 User acknowledges that this Privacy Policy, together with Cookie Policy and Terms and Conditions, forms our agreement with the User with regard to his or her use of the Platform. Any capitalized term used but not explained in this Privacy Policy shall have the meaning assigned to it in our Terms and Conditions.
1.9 For any service that the User may use, We only collect the data that is strictly required (i) for the delivery of the Services, (ii) for the performance of a contract for which the User is a party, (iii) for which User has given permission for such data processing, or (iv) for compliance with a legal obligation to which We are subjected.
1.10 By using the Platform or by otherwise giving us Your Personal Information, You will be expected to have read, understood and agreed to the policies and practices outlined in this Privacy Policy and agree to be restrained by the Privacy Policy. You herewith consent to Our collection, use and sharing, disclosure of Your Personal Information as delineated in this Privacy Policy. eNest reserves the right to modify, change, add or delete parts of the terms of this Policy, at Our solitary discretion, at any time.
2. INFORMATION COLLECTED
2.1 In the course of providing Services to You through the Platform, We may collect the following:
- 2.1.1 Personal Information such as your name, phone number, username, password, email address when You register on the Platform. When You visit/leave Our services, We receive the URL of both the sites You came from and one You go to next. This type of information is primarily used to maintain security, operation of our Sites. Along with this, it also used for our internal analytics and reporting purposes.
- 2.1.2 Information provided by You on your Email/Social media account, which will be linked with the account created by You on our Platform, information disclosed therein including but not limited to username as provided by You at the time of sign-up and any other information that may be required or be related to rendering the Services in an efficient and timely manner.
- 2.1.3 With Your permission, We may automatically collect some information about Your hardware devices when You access the Platform. For example, when You utilize our Platform, we may collect your IP address and the type of mobile device/computer/laptop You use and Your geographic location. We may also collect information about Your activity on the Platform, such as information about Your account usage, and information about how You interact with the Platform (collectively, “User Data”). We may combine this automatically gathered information with other information, including Personal Information we have collected about You.
- 2.1.4 If you allow cookies on Your web browser, We may receive, and store certain types of information known as “cookies” when You access the Platform.
- 2.1.5 All communications between You and the Company.
2.2 The information collected from You by the Company may constitute ‘Personal Information’ or ‘sensitive personal data or information’ as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”). The SPI Rules define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
- 2.2.1 passwords;
- 2.2.2 financial information such as bank accounts, credit and debit card details or other payment instrument details;
- 2.2.3 physical, physiological and mental health condition;
- 2.2.4 sexual orientation;
- 2.2.5 medical records and history;
- 2.2.6 biometric information;
- 2.2.7 information received by body corporate under lawful contract or otherwise; and
- 2.2.8 visitor details as provided at the time of registration or thereafter.
2.3 Company will be free to use, collect and disclose information that is freely available in the public domain without Your consent.
2.4 In order to provide Services through the Platform, We may require the User to give us certain information that personally identifies himself. Personal Information includes the following categories of information:
- 2.4.1 Contact data (such as email address, phone number and call recording); and
- 2.4.2 Demographic data (such as time zone, postal address and location details); and
- 2.4.3 If the User communicates with us, for example, via email, registers with us, any information given in such communication may be collected by us.
- 2.4.4 Financial data (such as e-wallet details, account details, bank account or debit or credit card details or other payment instrument details etc.) that User may have provided us while using the Services provided by the Platform.
2.5 When You make Your profile on Our Platform, You can share with us additional information, such as details of Your lifestyle, personality, interests and other details about You. By selecting to provide this information, You agree to our processing of that information.
2.6 All such information stored or used for processing of the Services, under no circumstance, is made available to the public domain. However, We may utilise this information to share with You additional and/or future information regarding the Services offered by the Platform.
2.7 The Platform may transmit User Data to the data servers, to ensure secure storage of data collected by us. Thereby the User is also subject to the terms of data server’s policy. The Personal Information is immediately deleted once User deletes his account exclusively made on the Platform, except to the degree it is necessary to store them under applicable laws. In addition, We have implemented commercially reasonable managerial, physical, operational and technical security measures to protect the loss, misuse and alteration and to maintain the security of the Personal Information in our care.
2.8 Our Platform may carry links to third-party websites or applications. The User accepts and understands that privacy policies of these websites are not under our control and the User understands that once he or she leaves Our servers, the use of any information given by the User shall be directed by the privacy policy of the site operator used by them.
2.9 Prior to any direct marketing or commercial operation (for example for sending the newsletters or commercial offers), We will first obtain User’s consent, either when creating an account on the Platform or later by indicating Your choice in account settings. User will always have the right to withdraw his or her consent at any time, either by clicking on the unsubscribe link mentioned on each email received, by modifying his account settings, or just by contacting Us at the following email address – [email protected].
2.10 We may disclose any information We may deem necessary, in Our sole discretion, to comply with any regulation, applicable law, legal process or governmental request, in order to investigate, prevent or take action regarding illegal activities, suspicious fraud, situations involving potential threats to the physical safety of any personal or as required by law. Any such transfer or disclosure shall be made for lawful purposes only. In addition, such transfer or disclosure of Your sensitive personal information to other third parties shall only be made once it is assured that the third party receiving such information has executed the same level of security practices as we have.
2.11 We take Your right to privacy very seriously and except as specifically mentioned in this Policy, will only disclose Your Personal Information if it is required to do so by applicable law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Company, in its sole discretion, considers it essential to protect its rights or the rights of others, to prevent harm to any person or property, to combat fraud and credit risk, or to impose or apply the Terms of Use.
3. USE OF PERSONAL INFORMATION
3.1 We (and third-party data processors, vendors and hosting partners who may be working on our behalf) may collect, save and process Your personal information/data for the following reasons:
- 3.1.1 to make this Platform customized, to present content tailored to specific requirements; to understand Your needs and offer You enhanced products and services, newsletters and other communications and to allow others to view posts/submissions and blogs of users;
- 3.1.2 to manage any registered accounts that You may have with us and to give You notifications or updates of changes to Your account;
- 3.1.3 for our internal record keeping requirements including collection of anonymized details about visitors to our Platform to collect aggregate statistics or create internal reports;
- 3.1.4 with Your agreement, to contact You about our business partners’ promotions, products and services or other information which we believe You may find interesting, offers, or for customer satisfaction purposes;
- 3.1.5 for market research, testing, analysis, risk management, monitoring and administrative purposes (including identifying technology problems which may be outlined to us);
- 3.1.6 for any purposes related to the above or where We have a legal duty or right to use or disclose Your personal data/information (including for abuse, crime and fraud prevention and related purposes).
- 3.1.7 to better understand how Users access and use our Service, both on an aggregated and individualized basis; and
- 3.1.8 user-posted content may be reused by us to collect data about a specific location or activity and include it in consolidated formats.
3.2 If We become aware that We have collected or been sent personal data/information from a person who is under 18 (eighteen) years of age, without the permission of the parent or guardian, We will deactivate the concerned account as soon as is reasonably practicable by us.
3.3 Your User Data may be revealed as part of any merger, sale of company acquisition or assets, also in the event of bankruptcy, insolvency or receivership, in which personal information would be transferred as one of the Company’s business assets.
3.4 Further, in a continuous effort to better understand and assist the users of our Service, we also often carry research on its customer interests, demographics and behaviour based on the Personal Information and other information given to us. This research may be gathered and analyzed on an aggregate basis, and we may share this collected data with our agents, affiliates, advertisers and business partners. This aggregate information does not recognise You personally. We may also unveil aggregated user statistics in order to explain our Services to current and prospective business associates and to other third parties for different lawful purposes (including providing advertising use cases to potential or actual advertisers).
4. USAGE OF COOKIES
4.1 In some instances, our service providers and we use cookies and other technology to automatically gather certain types of information when You visit our Platform, as well as through emails that we may exchange. The collection of this data lets us to customize Your online experience, improve the performance, usability and effectiveness of Our online presence, and to measure the effectiveness of our marketing strategies.
4.2 To know more about this, please visit Cookie Policy.
5. SECURITY
5.1 The security of Personal Information and User Data is important to us. We follow generally accepted industry norms to protect the User Data and Personal Information presented to us, both during transmission and when we receive it. All information collected on our Platform is securely stored on our server. The database is stored on servers protected behind a firewall; access to the servers is password-protected and is strictly limited. Such information may also be changed to physical form now and then if deemed required. We take all needed precautions to protect Your Personal Information both online and off-line and implement feasible security practices and measures including certain managerial, technical, operational and physical security control actions that are commensurate with respect to the data being collected and the nature of our business.
5.2 Although We make best feasible efforts to store Personal Information in an assured operating environment that are not disclosed to the public, User must understand that there is no such thing as total security, and we do not assure that there will be no unintended disclosures of Personal Information. If we become aware that User’s Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify such user of the nature and extent of such disclosure as soon as reasonably possible and as permitted by law.
5.3 For security from Your part, You should:
- 5.3.1 if using a computer in a public location, don’t forget to log out and close the web browser when You complete Your online session;
- 5.3.2 keep Your account details and passwords private;
- 5.3.3 frequently change Your password;
- 5.3.4 avoid using the same password for multiple online accounts.
5.4 Depending on the processing of Personal Information, the data may be subject to a different storage period
5.5 We do not sell User’s Personal Information to any advertisers or any third party. We use User’s Personal Data to display relevant advertisements based on his preferences. We create reports related to the advertisement campaigns, in particular statistics, without any reference or information related to the Personal Information of visitors or Users of the Platform. User can also block advertising cookies in the dedicated “cookies” page.
5.6 Any purchase transaction data is only used as long as is needed to perform the purchase transaction, and after that is finished, Your purchase transaction data will not be saved. Our payment gateway is compliant with the standards set by PCI-DSS as governed by the PCI Security Standards Council. PCI-DSS requirements help make sure the safe handling of credit card information by Our Platform and its service providers.
6. CHANGE TO PRIVACY POLICY
6.1 Company may amend this Privacy Policy at any time, with or without advance notice. If there are major amendments in the way Company treats User’s Personally Information, or in the Privacy Policy itself, Company will display a notice on the Platform or send Users an email so that You may evaluate the changed terms prior to continuing to use the Services.
6.2 If You object to any of the changes to Our Privacy Policy, and You no longer wish to avail the services, You may contact us at the Email address or Address provided herein below to deactivate Your account and for any other issues related to this Privacy Policy. Unless stated otherwise, the Company’s current Privacy Policy applies to all information that the Company has about You and Your account.
6.3 If a User uses the Platform, after a notice of changes published on the Platform, such User hereby provides his/her/its consent to the changed terms.
6.4 This Privacy Policy is an electronic record in the form of an electronic contract set up under the Information Technology Act, 2000 and the rules enacted thereunder and the revised provisions concerning electronic records/documents in various statutes as revised by the Information Technology Act, 2000. This Privacy Policy does not need any electronic, physical, or digital signature and is a legally binding document between the User and the Company.
7. CONTACT US
In case you have any queries pertaining to the Privacy Policy or our use of your personal information, please contact us.
Email: [email protected]
Address: E-261, Fifth Floor, Phase 8-B (Industrial Area), Sector 74, SAS Nagar, Mohali, Punjab-160055, India
